For the protection of both the public and their staff, many of our retail stores are physically off-limits to free-flowing shoppers. Retail revenues are down, but the rent, taxes, utilities, insurance and suppliers still need to be paid. Masters of ingenuity and resilience, our local merchants carry on in exemplary fashion.
A stroll down Second Avenue shows that many retailers are making an extra effort to make their products and services available, while keeping infection risks at bay.
These folks are our friends and neighbours – let’s do our best to keep them viable until the COVID-19 viral storm passes. The following are just a few examples of their can-do commitment to customer service.
Jean at Arbutus Fashion & Lifestyle, in a recent Facebook posting sets the tone: “Need some cheering up, dressing for a special date with yourself, or a birthday gift?..Shop Arbutus Fashions, we will deliver your purchase as well as pick up from other local businesses for you!! Private message me for a video chat..together we will survive this.”
And on her front door: “If you require shopping therapy, call and in 10 minutes we will magically open with fabulous selection and sale prices!” Match that Amazon!
Across the street at Mulberry Bush Book Store, we can order books online through their website, by email, or by phone, then arrange a time to pick-up at the door. Thank you Tom, Barb and Marianne – some fresh reads are a great antidote to self-isolation. [ https://www.mulberrybushbooks.com/ ]
Winning combination = personal service + technologies (website, Facebook, phone, text, email, e-transfer). For example, VanCity Credit Union has kindly waived the normal e-transfer transaction fee.
Continuing down Second Ave., Sharon and Holly at The Shoe Inn are happy to please your feet with the latest spring fashions. Check them out on Facebook, connect by phone or text. Find what you need, get it delivered to your home for free.
Around the corner at Alcove Homegrown Living, Cheryl invites you to connect by phone, text, email, Facebook, Instagram. You can tour the store via their website. You’ll find informative descriptions and photos of products from over 50 of her LOCAL artisan suppliers. And yes, free local delivery or scheduled pick-up! [ https://www.alcoveliving.ca/ ]
“Although our shop is currently closed to free-flowing visits, we are still working and available for whatever you may need“
Last words to Craig and Christie at Revived Vintage on Second Avenue: “Although our shop is currently closed to free-flowing visits, we are still working and available for whatever you may need.” Website, phone, text, email, Facebook, Instagram, by appointment visits, free local delivery, and curbside pick-up. “And if the lights are on in the studio, just knock.”
Self-isolation need not be a dull prison sentence. Pamper yourself, stay safe, and support our local businesses. We’re all in this together.